Frequently Asked Questions
Everything you need to know about your clean hair care journey.
What makes Ceremonia products unique?
Ceremonia combines high-performance hair care with natural ingredients sourced from Latin America. Our formulas are clean, sustainable, and designed to celebrate the richness of Latinx culture while delivering professional results.
Are your products safe for color-treated hair?
Yes, all of our products are sulfate-free and formulated to be safe for color-treated, chemically processed, and keratin-treated hair.
What is your shipping policy?
We offer standard shipping across the United States, typically arriving within 3-7 business days. Free shipping is available on all orders over $50.
Can I return a product if I am not satisfied?
We want you to love your ritual. If you are not completely satisfied, we accept returns of gently used products within 30 days of purchase for a full refund, excluding shipping costs.
Are Ceremonia products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all our products are 100% vegan and we never test on animals.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.